--- title: "FAQ’S" description: "FAQ’S Answers to your most common questions Everything you’d normally ask us over the phone — about taxes, immigration paperwork, translation, notary work, and how our office runs — in one place. Quick Links General Tax Services Immigration Translation & Notary Appointments & Payment Still have a question? Our bilingual team is happy to walk […]" url: "https://martebg.com/faqs/" date_modified: "2026-07-13T12:06:44+00:00" --- ## FAQ'S ## Answers to your most common questions Everything you’d normally ask us over the phone — about taxes, immigration paperwork, translation, notary work, and how our office runs — in one place. --- ## Quick Links - [General](#general) - [Tax Services](#tax) - [Immigration](#immigration) - [Translation & Notary](#translation) - [Appointments & Payment](#appointments) ## Still have a question? Our bilingual team is happy to walk you through it over the phone. [Call:+1 (978) 689 3199](tel:+1%20(978)%20689%203199) ![General](https://martebg.com/wp-content/uploads/2026/07/conversation.png) ### General What Services does Marte Business Group Offer ? We handle four things under one roof: individual and small-business tax preparation, immigration paperwork, certified document translation, and notary services — so you don’t need to visit four different offices. Is Your Team bilingual ? Yes. Every service is available in both English and Spanish, and we’re happy to explain forms, results, and next steps in whichever language you’re most comfortable with. Do I need an appointment, or can I walk in? Walk-ins are welcome during office hours. That said, booking ahead means shorter waits, especially during tax season (January through April), so we recommend calling first if your schedule allows it. Where are you located and what are your hours? We’re at 460 Haverhill Street, Lawrence, MA 01841, open Monday through Saturday from 8:00am to 6:00pm, and closed on Sundays. ![Tax Services](https://martebg.com/wp-content/uploads/2026/07/tax-consultant.png) ### Tax Services What documents should I bring for tax preparation ? Bring a photo ID, Social Security or ITIN numbers for yourself and any dependents, all income statements (W-2s, 1099s), last year’s return if you have it, and any receipts for deductions you’d like to claim. If you’re missing something, we’ll tell you exactly what’s needed. Do You Prepare taxes for small businesses, not just individuals ? Yes, we work with sole proprietors, LLCs, and small businesses, and can also help with basic bookkeeping and planning questions throughout the year — not just at filing time. Can you help if I haven't filed in a few years ? Yes. We regularly help clients catch up on back-filed returns and can talk you through payment plans or next steps if you owe the IRS. How long does it take to get my refund ? Once we e-file your return, timing is set by the IRS — typically a few weeks for e-filed returns with direct deposit. We’ll give you the tracking details so you can check your status anytime. ![Immigration](https://martebg.com/wp-content/uploads/2026/07/travel.png) ### Immigration What kind of immigration paperwork can you help with ? We assist with completing and organizing common USCIS forms and supporting documents — for example residency applications, renewals, and work permits. We are not attorneys, so for complex legal cases we’ll point you to an immigration lawyer we trust. Can you help even if my English is not strong ? Absolutely — this is one of the main reasons families come to us. We’ll walk through every form in Spanish, explain what each section means, and make sure nothing gets submitted until you understand it. Do you offer legal representation ? No — we help prepare and organize paperwork, but we’re not immigration attorneys. For cases that need legal representation, we’ll refer you to a licensed immigration lawyer. ![Translation & Notary](https://martebg.com/wp-content/uploads/2026/07/translating.png) ### Translation & Notary Are Your translations accepted by USCIS and other agencies ? Yes, we provide certified translations that meet USCIS requirements, along with a signed certificate of accuracy attached to every document. How long does a translation take ? Most standard documents — birth certificates, diplomas, marriage certificates — are ready within 24 hours. Longer or more technical documents may take a bit more time, which we’ll confirm when you drop them off. What do I need to bring for a notary service ? Bring the unsigned document and a valid government-issued photo ID. Do not sign the document before your visit — it needs to be signed in front of the notary. ![Appointments & Payment](https://martebg.com/wp-content/uploads/2026/07/schedule.png) ### Appointments & Payment How do I book an appointment ? Call us at +1 (978) 689 3199, send a WhatsApp message, or simply stop by the office during business hours. What forms of payment do you accept ? We accept cash, debit and credit cards. Pricing is discussed upfront before any work begins, so there are no surprises. Can I reschedule or cancel my appointment ? Of course — just give us a call as early as you can so we can offer the slot to another client and find a new time that works for you. --- ## Didn't find your answer? Reach out directly and our bilingual team will walk you through it — no question is too small. [Call:+1 (978) 689 3199](tel:+1%20(978)%20689%203199)